eFax Review Introduction
eFax is the world’s #1 online fax service, and we have been for nearly 20 years. More than 11 million customers use eFax every day to send and receive business faxes online, including small businesses around the world and nearly half of the Fortune 500.
With eFax, you can quickly and easily fax from your computer, tablet, smart phone or any other Internet-enabled device. No need for a fax machine, paper, ink, or extra fax phones lines. No more waiting in line at the fax machine, dealing with paper jams or redialing busy fax numbers. eFax lets you receive, review, edit, add a digitized signature, and securely send faxes from your email — and store and retrieve all of your faxes online forever.
Note* Snippet taken from eFax company website.
eFax is an online service that offers the ability to send and receive faxes, from any device with email access. They offer two rated plans. 1) eFax Plus and 2) eFax Pro. Their plus plan starts at $16.95 through their monthly rate and $14.13 with their annual subscription discount, along with a $10.00 setup fee. You receive 150 inbound, 150 outbound pages every month with an addition $0.10 cent/each page. The Pro Plan is $19.95 per month with a $19.95 setup fee. You receive 200 inbound, 200 outbound pages every month with $0.10 cent/page.
Although, the pricing is not competitive with other online fax services, their features make up for it. You can test eFax out for a 30-days free trial on either plan.
Once you have signed up and logged on, you are presented with a very clean, user friendly interface very much identical to MetroFax or even Myfax. You have 4 categories to navigate to, which are view faxes, send faxes, update account, and help.
View faxes will display your inbox, outbox, trash, and your contacts for your online faxes. Sending faxes is very quick an efficient with the Send a Fax feature that they have. You can manually add recipients by entering their name and phones numbers or easily selecting them from your eFax address book. The max limit you may have is 50 recipients per fax and you can include a cover page or not. There is also a max file size for your attachments, which is 18 MB per fax and it supports many different file types (JPEG, PDF, GIF, BMP, PSD, etc)
eFax provides a numerous amount of notable features. They have integrated with many popular internet mail clients so that you can efficiently send and receive faxes as email attachments directly from your inbox. There is also a digital signature feature, that allows you to drag and drop your signature onto fax documents. This feature is by far an awesome tool that provides ease and convenience for the user.
They also have large file sharing service, where if you have a file too big to send via mail then you an share using their large file sharing tool. There is also eFax cloud storage, where you can send faxes online fro your favorite cloud storage apps. As stated little earlier in the review, the user interface is also another strong suit. It is very simple and easy to navigate interface with 4 major navigational points.
eFax has a 24-hour/7 days toll free telephone assistance and email support. You can also chat with them live from the operating hours of Monday-Friday from 5am to 7pm PST time. Their response time is very quick, usually less than a minute from the several times we contacted them. They offer a lot of answers through their FAQ and user guides provided on their website (you can download them as well as PDFs). The service is very quick and efficient with a lot of self help guides and answers.